PRIVACY & COOKIES POLICY
Soustar group PTY LTD. (ABN 15601682866) and its related companies (AQUA SELECTION, we, us, our) understands that your privacy is important and ensures that your personal information is handled in accordance with the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy explains how we manage personal information and the ways in which you may contact us about personal information we hold about you.


PURPOSES FOR HANDLING PERSONAL INFORMATION

Personal information is information about you, such as your name, contact details and records of your dealings with us. We collect, hold, use and disclose personal information:
1.    to process transactions and deliver products to you
2.    to communicate with you
3.    to assess applications for employment
4.    to maintain our business records and to otherwise run our business
5.    for purposes disclosed to you and to which you have consented
6.    for purposes that you would otherwise reasonably expect, and
7.    for any other purposes required or permitted by law.


COLLECTION OF YOUR PERSONAL INFORMATION

We collect personal information such as email address, phone and mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria and shopping history from our customers, business contacts, prospective employees and other individuals with whom we deal. We only collect personal information by lawful and fair means. We will collect your personal information through our interactions with you, such as when you make a purchase from us, where we communicate by telephone, mail, email, or when you enter your personal information on our website. In some cases, where it would be unreasonable or impracticable to obtain your personal information directly from you, we may seek to obtain it from a third party.


USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION

We will only use and disclose your personal information for the purposes set out in this Privacy Policy. We may disclose your personal information to third parties including:
1.    our service providers (including IT services, financial institutions, mailing houses and distribution services)
2.    our related companies and other business partners
3.    our professional advisers (including lawyers, accountants and auditors)
4.    other parties as required or authorised by law.
5.    In so doing, we may disclose your personal information outside of Australia.


SECURITY OF YOUR PERSONAL INFORMATION

We make all reasonable efforts to ensure that your personal information is stored securely, both in electronic and physical form, and otherwise protect it from misuse, interference and loss caused by unauthorized access, modification or disclosure. We hold your personal information in both paper-based and electronic files. Our employees and agents are obliged to treat any personal information held by us confidentially.
Your credit card details are completely safe. Your credit card number is transmitted by SSL directly to a secure, electronic vault. At no time is your credit card information stored on our servers


PERSONAL INFORMATION COLLECTION STATEMENT

Soustar group PTY LTD. (ABN 15601682866) and its related companies (AQUA SELECTION, we, us, our) collect your personal information so that we can process your transactions and provide our products to you, interact with you and otherwise operate our business.
We collect your personal information directly from you unless it would be impracticable or unreasonable to do so. You may refuse to provide us with some or all of your personal information, however this may prevent us from processing your transactions or delivering products to you.
We may disclose your personal information to our related companies and business partners, as well as our service providers, professional advisers, government and related authorities, and other parties as required or authorised by law. We may disclose your personal information outside of Australia.
 We collect your personal information directly from you unless it would be impracticable or unreasonable to do so. You may refuse to provide us with some or all of your personal information, however this may prevent us from processing your transactions or delivering products to you.
 We may disclose your personal information to our related companies and business partners, as well as our service providers, professional advisers, government and related authorities, and other parties as required or authorised by law. We may disclose your personal information outside of Australia.


ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

You may access your personal information held by AQUA SELECTION by contacting our office on +61 2 9419 4163 or customerservice@aquaselection.com.au . We will respond to all requests for access and on the rare occasions when we refuse access to your information, we will provide you with a written notice stating the reasons for our refusal. We may seek to recover from you reasonable costs that we incur in providing you with access to any of the personal information that we hold about you. We seek to ensure that the personal information that we collect, hold and use is accurate, up-to-date and complete, and the personal information that we use and disclose to third parties is relevant. If you discover that there is an error, or if the personal information we hold about you is outdated, incomplete or irrelevant, please contact our office on +61 2 9419 4163 or customerservice@aquaselection.com.au . We are not obliged to correct any of your personal information if we do not agree that it requires correction. If we refuse to do so, we will provide you with a written notice stating the reasons for our refusal.


MARKETING

We may use your personal information, including your contact details, to provide you with relevant consumer information, notify you of products, store openings and offers that may be of interest to you as a valued AQUA SELECTION customer or business associate. You may opt out of receiving all or certain types of marketing information from us at any time by following the instructions at the bottom of our communications. Alternatively, you may contact our head office on +61 2 9419 4163 or customerservice@aquaselection.com.au  if you do not wish your details to be used for marketing purposes.


QUESTIONS AND COMPLAINTS

If you have any questions, concerns or complaints about the way in which we have handled your personal information you may contact us on +61 2 9419 4163 or customerservice@aquaselection.com.au . We respond to all complaints as soon as possible.
 You may also lodge a complaint with the Office of Australian Information Commissioner by calling 1300 363 992 or sending an email to enquiries@oaic.gov.au.


CHANGES TO THIS PRIVACY POLICY

AQUA SELECTION may make changes to this Privacy Policy from time to time, without notice to you. The up-to-date version of our Privacy Policy is on our website.
 We may use your personal information in order to provide you with information about products and services that may be of interest to you. You may opt out of receiving this information at any time by contacting us using the details set out below.
 Our Privacy Policy sets out our approach to managing your personal information. In particular, it explains how you can seek to access and/or correct the personal information that we hold about you, as well as how you can make a complaint about how we handle your personal information and how we will respond. If you have any questions, comments or complaints, you can contact us on +61 2 9419 4163 or customerservice@aquaselection.com.au .